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Why will you choose a career with Bank of America? Please review the following sample job descriptions which will help you determine which position best fits your current experience and professional goals. Please refer to our Event Calendar page to find information about a hiring event coming
to a location near you.
Business Lending Collector I Cash Services Representatives Collectors Customer Assistance Account Manager Customer Marketing Advisor Customer Satisfaction Account Manager Customer Service Representatives Data Entry Operator I Fraud Analysts Insert Operator (Statements) Market Survey Interviewer (Part-Time) Machine Operator I (Cards) National Helpline Agents New Account Specialist (TELESALES OR TELESERVICES) Non-Card Collection Account Manager Proof Operators Sorters For a complete listing of all Bank of America positions, please click here. Business Lending Collector I Job Description The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications. Job Requirements Required Skills * Typically has 2 years related business experience * Working knowledge of department and corporate policies and procedures * Strong oral and written communication skills * Strong leadership abilities * Knowledge of business areas and system applications Desired Skills * Prior Customer Assistance Experience-(1-3 years) * Knowlegde of TSYS back to top Cash Services Representatives Job Description Associate with work with large high-speed processor equipment to process merchant deposits and transactions within predetermined deadlines. The Associate will work in an environment that requires a high degree of concentration, attention to detail, speed and accuracy to be successful. Must adhere to all operational and security standards. Job Requirements * Good general math skills and computer skills * Mechanical aptitude & excellent hand-eye coordination required * Must be flexible with schedule due to fluctuations in workload from day to day. * Must be able to work holidays as required Desired skills: Banking, cash handling or high volume/production experience a plus Work Schedules: Sunday Friday: 4:00 p.m. 10:00 p.m. or close These are four and five day work schedules with 19 hours or more per week back to top Collectors The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications. A high school diploma or equivalent &/ or relevant work experience in customer service work is required. Effective & professional phone communication skills w/ internal & external customers required. Candidates must be able to deliver superior customer communication through problem resolution, sales, service & negotiation techniques. Must be able to handle & resolve customer inquiries & issues. Candidates must have a proven ability to utilize effective communication skills with customers, teammates & dept Managers. Must be flexible & have a consistent, positive attitude w/ a desire to do the right thing for our customers. Candidates must additionally have excellent interpersonal skills & a strong work ethic. Basic PC & typing skills required. Bilingual (English & Spanish) a plus. Job Requirements * 6 months to a year of customer service experience within a call center is preferred * Knowledge of Federal & State Laws in addition to Fair Debt Collection Practices Act helpful * Possess the ability to use empathy to diffuse volatile clientele back to top Customer Assistance Account Manager Job Description The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications. Job Requirements Required Skills * Excellent oral and written communication skills * Strong negotiation skills * Excellent organizational skills * Self-motivated and results-oriented Preferred Skills and Education: * College degree * Customer-contact experience back to top Customer Marketing Advisor Job Description Takes incoming calls and is responsible for marketing and selling balance transfer and direct deposit options to customers. Makes decisions regarding pricing to achieve yield targets. Must optimize sales opportunities while balancing yield and Customer Delight. The incumbent is a key solicitor of loan and fee products. Activates customer accounts and is responsible for fulfilling many service-related requests from the customer varying in complexity. Job Requirements Required Skills * Excellent oral and written communication skills * Ability to work effectively in a multi-task, high-volume environment * Self-motivated and results-oriented * Excellent organizational skills Desired Skills * Knowledge of the marketing field * Sales experience back to top Customer Satisfaction Account Manager Job Description Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. May respond to faxes and emails. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires basic knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. Entry level position, generally up to 1 year of experience. Job Requirements Required Skills * Excellent oral and written communication skills * Ability to work effectively in a multi-task, high-volume environment * Self-motivated and results-oriented * Excellent organizational skills Preferred Skills and Education: * Knowledge of credit card terms and conditions * Six months prior Customer service experience * Sales experience back to top Customer Service Representatives Job Description Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. May respond to faxes and emails. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires basic knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. Job Requirements * Entry level position * Generally up to 1 year of customer service experience * 6 months in a high volume call center back to top Data Entry Operator I Job Description Under general supervision, enters alphanumeric data from a variety of sources, including paper-based, electronic and phone into a computer database. Records and verifies simple to moderately complex data. Corrects errors according to standard procedures. May handle minor problems but refers more difficult problems to manager for resolution. Usually requires basic typing skills. Primary responsibilities of this position are to utilize Banctec OSA system, Banctecs 9500 application and CICS to perform data entry functions including MICR, OCR, Data Entry, AKS, AKSV, Interactive Balancing and to research Customer Account numbers. Possesses the ability to key at an accuracy rate of 98.50%, with a speed of at least 10,000 keystrokes per hour. This individual must know how to position Customer checks and remittance documents to ensure proper posting of Customer payments. Job Requirements Required Skills * 10,000 keystrokes per hour with an accuracy rate of 98.50% Desired Skills * Knowledge of the MBNAIS system back to top Fraud Analysts Job Description Fraud Analysts review potential fraudulent accounts for the prevention and detection of Fraud and verify account activity with customers over the phone. The incumbent will take appropriate action based on transaction characteristics on routine, less complex issues related to Customer accounts. Experience is gained through training and following established procedures and guidelines. The Fraud Analyst has minimal decision making ability which directly affects the customer experience and risk to Bank of America. Typically reports to Fraud Prevention/Detection Supervisor. Call center is 24 hours a day, 7 days a week, 365 days a year. Job Requirements * 0 to 2 years in the field or related experience * Basic computer skills including 10 key & data entry * Must be able to adjust to a frequently changing environment * Excellent customer service skills, organizational skills & communication skills required. Excellent attendance is a must * Flexibility with schedule as needed by department is a must. Ability to perform in a fast paced environment is a must back to top Insert Operator (Statements) Job Description A first level position requiring the operation of insertion or printing equipment for processing customer statements and other customer communications for a world class statement processor. The position requires an individual who is production and quality focused and who is capable of working in a high volume and demanding continuous production environment. Associates will be exposed to 5S and Lean Principles and will be expected to comply and exhibit behaviors consistent with 5S and Lean. The individual must be a self-starter, able to be cross-trained on multiple pieces of equipment (high speed and low speed), a team player, organized, and results oriented with exceptional work habits. Physical stamina, flexibility in work schedule, and decision-making ability are also required. Position requires compliance with all Department policies and safety regulations. This position will work under the direct supervision of the shift leader(s). Job Requirements Required Skills * Extensive experience of selective statement insertion process/production mail environment * Ability to insert an average of 2,000 pieces per hour or 8% of the total job controls * Extensive experience at operating various types of equipment (inserters, folders, etc.) * Proficient at running all aspects of SSI jobs * Adequate PC skills back to top Market Survey Interviewer (Part-Time) Job Description Entry-Level position. Receives and / or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering and/ or troubleshooting. May answer inquiries, resolve problems, promote and sell products/ services and/ or enter or confirm sales. Requires basic knowledge of the organization, products, and/ or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. The Market Survey Interviewer is responsible for conducting survey research interviews by telephone by speaking with current Bank of America customers and prospective customers. Interviewers will conduct professional, courteous, and unbiased survey interviews by telephone and accurately document closed and open-ended responses. Job Requirements Required Skills * Good oral communication skills. * Detail oriented, strong listening and probing skills, strong typing skills and experience with computer systems. Desired Skills * Minimal knowledge of the credit card industry and Bank of America is required. back to top Machine Operator I (Cards) Job Description A first level position requiring the operation of insertion or printing equipment for processing customer statements and other customer communications for a world class statement processor. The position requires an individual who is production and quality focused and who is capable of working in a high volume and demanding continuous production environment. Associates will be exposed to 5S and Lean Principles and will be expected to comply and exhibit behaviors consistent with 5S and Lean. The individual must be a self-starter, able to be cross-trained on multiple pieces of equipment (high speed and low speed), a team player, organized, and results oriented with exceptional work habits. Physical stamina, flexibility in work schedule, and decision-making ability are also required. Position requires compliance with all Department policies and safety regulations. This position will work under the direct supervision of the shift leader(s). Job Requirements Required Skills * High School Diploma or equivalent * Basic PC skills (Word, Excel) * 1 2 years previous machine experience with DataCard, Bell & Howell, Pitney Bowes or Bowe equipment back to top National Helpline Agents Job Description As a telephone agent with the National Help Line, your day-to-day responsibilities at our call centers include on the phone 1st level policy, procedural, and Teller support to over 80,000+ internal banking center associates nationwide. Call transactions will consist of new account opening documentation, ATM card issuance, bank systems and navigational questions, along with Teller policy and procedures, and related transactions. We are looking for candidates with customer service, call center, cash handling, retail and leadership skills. Must have flexibility with work schedule. You may be scheduled for a day shift or an afternoon/evening shift with some Saturdays required, and the ability to work some overtime as needed. Job Requirements * Ability to communicate clearly and effectively * Excellent writing and interpersonal skills. Excellent personal attendance and ability to perform * Possess analytical approach and problem solving ability * Ability to multi-task and be comfortable in a fast-paced work setting * Possess keying skills, and experience working with Microsoft Windows, Internet Explorer, and ability to toggle between various applications on screen back to top New Account Specialist (TELESALES OR TELESERVICES) Job Description Entry-Level position. Receives and / or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering and/ or troubleshooting. May answer inquiries, resolve problems, promote and sell products/ services and/ or enter or confirm sales. Requires basic knowledge of the organization, products, and/ or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. Job Requirements Required Skills Excellent oral and written communication skills Effective persuasion skills Ability to work effectively in a multi-task, high-volume environment Self-motivated and results-oriented Desired Skills Previous Customer contact experience Knowledge of the marketing field Sales experience Bilingual (English and Spanish) candidates are highly encouraged to apply back to top Non-Card Collection Account Manager Job Description The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications. Job Requirements Required Skills * Demonstrated ability to effectively negotiate with customers * Demonstrated ability to communicate effectively Desired Skills * College Degree back to top Proof Operators Job Description Provides overall coordination and maintenance for the bank's internal operations activities. Positions in this job family are involved in the review, processing and researching of documentation and transactions for domestic and international, consumer, commercial, and wholesale bank businesses, services, and clients. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Operations positions are usually found in a labor-intensive, production environment with limited direct customer/client contact. Operates a proof machine, encodes, endorses and balances teller transactions, customer payments, etc. Performs a variety of clerical duties relating to check processing, sorting/batching and transit functions. Prepares checks and other items for processing in the sorter machines. Encode checks by using 10 key pad on NCR 7760 proof machine. Periodically write adjustments by hand - utilizing both hands to process checks. Job Requirements * Must have 10-key by touch skills. Must have the ability to operate a 10 key adding machine (at least 8500 keystrokes per hour) * Strong math skills, and problem solving ability necessary * Must be able to meet the department's minimum production and accuracy standards * Mandatory to work Holidays and day after holidays back to top Sorters The sorter feeds documents through our automated processing machine. This position requires standing for extended periods and attention to detail. This position is eligible for shift differential and tuition reimbursement. back to top |
